• Application Deadline: Wed, 15 Mar 2023 00:00:00 GMT
• Position: I.T Personnel


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Job Description

• Tier 1 IT support delivery


• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.


• Inventory maintenance


• Log all support Issues


• Build rapport and elicit problem details from help desk customers.


• Prioritize and schedule problems.


• Escalate problems (when required) to the appropriately experienced technician.


• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.


• Apply diagnostic utilities to aid in troubleshooting.


• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.


• Identify and learn appropriate software and hardware used and supported by the organization.


• Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware.


• Install and monitor anti-virus software.


• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.


• Test fixes to ensure the problem has been adequately resolved.


• Perform post-resolution follow-ups to help requests.


• Develop help sheets and frequently asked question lists for end users.