• Application Deadline:
• Position: Area Operations Manager (AOM)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 7 years


• Location Abuja , Lagos , Rivers


• Job Field Administration / Secretarial 
  

Nature & Scope of Position: Oversee the operational efficiency of 3 to 5 branches.

Key Responsibility:

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.


• Improve operational management systems, processes, and best practices.


• Ensures area processes remain legally compliant.


• Formulate and execute area operational objectives.


• Examine financial data and use them to improve profitability.


• Ensure all targets of the area/region are met.


• Perform quality controls and monitoring activities.


• Supervise and mentor staff

Qualification & Experience:

• BSc/HND or MSC/MBA in any social science or equivalent course.


• Minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance


• At least 7 years leading teams.


• Experience in leading high end retail businesses (added advantage)


• Proven track record of achieving operational efficiency.


• Exceptional customer service & Problem-solving skills.


• Excellent interpersonal communication skills, both verbal and written


• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.


• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.


• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.

Skill Requirements:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,


• Excellent Customer Service


• Team Management & Leadership


• Problem Solving - Conflict & Confrontation Management


• Negotiation


• Ownership Mindset – Owner/Operator Mentality


• Financial Acumen: the ability to understand and interpret financial statements and ratios.


• Coaching Skills: Ability to grow and manage people.


• Managing Up: the ability to have tough conversations with management and hold people accountable.

Annual Gross

• N9.6 million