• Application Deadline: Fri, 24 Mar 2023 00:00:00 GMT
• Position: ISP Officer


• Job Type Full Time


• Qualification


• Experience 3 - 5 years


• Location Lagos


• City Ikeja


• Job Field ICT / Computer 
  

Responsibilities

• Troubleshoot system and network problems, diagnose and solve hardware or software system faults.


• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, additions or upgrades of hardware/software and configuring of wireless access point, router with wireless and related equipment.


• Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.


• Document technical knowledge in the form of notes and manuals.


• Track and properly log al network system issues through to resolution, within agreed time limits


• Implement network security and provide technical support, anti-virus updates, manage host security and other related PCs.


• Visit customer site to install/configure modem/device & solve other related internet issues, follow up with clients to ensure their networks are fully functional after troubleshooting.


• Come up with customers’ site survey and draw diagram, included laying cable.


• Recommend, design, install, test and deliver service improvements.


• Prioritize and manage many open cases at one time.


• Prepare accurate and timely reports.

Requirements

• Minimum of CCNA Certification or equivalent experience.


• Certification in Microsoft, Linux, or Cisco is advantageous.


• 3 - 5 years experience in the telecom or similar job specification


• Good and working understanding of Radio, Tx and Core LTE network

Competencies:

• Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router, and Switch are an advantage


• Customer Support Experience.


• Experience with remote desktop applications and help desk software.


• Communication skills.


• Creatively solve problems.


• Analytical skills.


• Results Driven.


• Ability to multitask.


• Problem-solving.


• Customer handling and inter-personal skills.


• Strong planning, organising and prioritising abilities.


• Ability to cope with change and adapt quickly.