• Application Deadline:
• Position: Customer Care Officer (Fresh Graduate)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• City Ikeja


• Job Field Graduate Jobs 
  

Responsibilities

• Listen to customers’ concerns, issues and questions.


• Resolve customers’ concerns and answer customers’ questions to your best ability.


• Maintain a positive attitude and calmly respond to customers’ complaints.


• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.


• Recommend possible products to meet the customers’ needs.


• Refer issues and questions to managers if necessary.


• Prepare product and customer reports by gathering data collected during customer interactions.


• Managing large amounts of inbound and outbound calls promptly.


• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.


• Build sustainable relationships and engage customers by taking the extra mile.


• Keep records of all conversations in our call center database in a comprehensible way.

Skills and Qualifications

• Candidates should possess a BSc / HND in relevant field


• 0-1 year work experience.


• Personable and attentive.


• Strong interpersonal skills.


• Strong verbal communicator.


• Familiar with the software used to connect with customers and gather their information


• Knowledge of applicable products and markets.


• Applicants must have a good understanding of English languages.


• Must be able to read, speak and write English Language fluently.


• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.