Job Description
Duties & Responsibilities
- Provide a warm reception to all customers upon entrance into the restaurant, and always.
- Assist the other front of house staff to ensure that the lobby area is always properly sanitized and appealing to customers.
- Present restaurant menus and provide clarity to customers in selecting food/beverages.
- Take orders and serve orders.
- Answer questions or make recommendations for complementary products.
- Collaborate with other restaurant staff to process and serve orders swiftly.
- Deal with complaints or problems with a positive attitude.
- Escalate customer complaints to the restaurant Manager where the issue can’t be resolved by them.
- Issue bills and accept payment.
- Give a daily report of the activities for each day to the restaurant Manager (Can be done orally)
- Inform the restaurant manager of any products that are frequently requested by customers but aren’t sold by the restaurant.
- Ask for feedback from customers from time to time.
Requirements
- Minimum of SSCE.
- Minimum of one-year proven experience in same or similar role.
- Attention to cleanliness and safety.
- Patience and customer-oriented approach.
- Excellent people skills with a friendly attitude.
- Responsible and trustworthy.
- Flexible schedule to work various shifts, including weekends, nights, and holidays.