Job Description
Our client is a fashion and beauty boutique based in Ikoyi, Lagos. Her products offerings are; Luxury Human Hair Extensions – Wigs, Bundles, Weaves, Loose Hair and Closure, Ready to wear fashion, Semi Fine jewellery, Trend jewellery, Bridal jewellery, Custom Made Gems and Stones, Accessories: Handbags, Dinner Purses, Contemporary Occasion Wear Fabrics. They currently need a detail-oriented SALES ASSOCIATE who understands the retail business and the importance of customer service.
JOB RESPONSIBILITIES
- Gain Complete Product knowledge of the products
- Present, promote and sell products using solid arguments to existing and prospective customers.
- Gain understanding of the business process and be comfortable telling the company’s retail story to customers
- Promote the company as a brand ambassador.
- Cross sell and upsell to customers, coordinating with rest of sales team and MD
- Cultivate and develop relationship with customers, and manage the relationship in order to have repeat business, especially with HNI customers
- Make sales using technology - WhatsApp, Instagram Facebook, SMS, Telephone
- Arrange, display Fashion and beauty products using Store Product display skills
- Achieve agreed upon sales targets and outcomes within schedule
- Expedite resolution of customer problems and complaints to maximize satisfaction.
- Execute supply management with reports/information on customer needs, problems interests and new product requests
- Collate basic Inventory, Expense and Sales Record.
JOB REQUIREMENTS
- A degree in management, business, or social sciences or SALES
- Non-Degree holders are welcome
- Experience in fashion retail or beauty business, event planning, or business is a must
- Excellent selling, negotiation and communication skills
- Must be tech savvy and able to figure out how to use all store software
- Decent administrative skills
- Very good communication skills: Oral and Written
- Ability to dress well and appear neatly
- Must have an interest in retail and interest in creating good customer experience.
- Must be a self-starter and have the ability to complete projects on their own
- Proximity to Ikoyi is preferred