• Application Deadline: Fri, 31 Mar 2023 00:00:00 GMT
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦400,000 - ₦500,000/month
  

Job Objective:

To bridge the gap between clients and reinsurers.

Duties & Responsibilities:

• Organise and develop relationships in order to find capacities as well as corresponding clients.


• Manage relationships with the regulatory authority and ensure timely submission of NAICOM returns and avoidance of sanctions.


• Liaise with internal customers on invoicing, payments, and analysis of clients’ portfolios.


• Develop, amend, and issue contract wordings, endorsements, and cover notes to clients.


• Collect and analyze data for new businesses and renewals.


• Produce final reinsurance documentation to confirm coverage to clients.


• Collect and analyze relevant information, and bordereaux and prepare market submissions as well as presentations for new business and/ or renewals.


• Obtain quotations for cover from the market.


• Accompany the Brokers with client visits when required.


• Assist in tender processes and preparation for potential new clients – this includes doing research to understand clients’ needs and portfolios.


• Do amendments to contract wordings, issue endorsements, send coverslips to Reinsurers, and issue cover notes to clients.


• Take ownership and initiative in resolving queries and problems efficiently.


• Process clients’ contracts and documentation on ReSure system.


• Submit contract documentation directly to clients and make necessary follow-ups on outstanding documentation.


• Appropriate record keeping.


• Review and check reinsurance documentation to ensure that it satisfies client requirements and other regulatory standards.


• Build strong relationships with clients and reinsurers.


• Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts.


• Get involved in claims queries when necessary.


• Any other assigned duties

Education/Knowledge, Skills, Attributes, Experience & Other Requirements:

• Bachelor’s Degree in a relevant field.


• Relevant professional qualifications. CII or CIIN.


• An analytical mind.


• Minimum of 5 years of relevant work experience.


• Experience in the Reinsurance/Insurance industry will be an added advantage.

Skill Set Required:

• Communication and writing skills.


• Microsoft office suites.


• Proven industry experience.

Work Cycle/Days:

5 Days a week