• Application Deadline: Fri, 24 Mar 2023 00:00:00 GMT
• Position: Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Role Purpose:

Responding to customer questions, complaints and troubleshoot problems with services or products. Ensuring agents complicity with all call centre objectives, performance standards, and policies.

Responsibilities:

• Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.


• Obtain client information by supervising telephone calls; interviewing clients; verifying information.


• Respond to all Enrolee and Provider inquiries and handle any complaints.


• Provide information about company products and services.


• Receive and handle customer complaints.


• Seek resolution of customer queries.


• Take telephone calls on behalf of the company to fulfil customer requirements.


• Have the most up to date information on all plans of the company and be able to help customers in a quick and friendly fashion.


• Maintain communication equipment by reporting any faults promptly.


• Maintain and improve quality results by adhering to standards and guidelines.


• Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications:

• This role requires a first Degree or its equivalent Diploma qualification (BA/BSc/HND)


• A nurse or related field would be an added advantage.


• Requires between 3-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.