• Application Deadline:
• Position: Customer Experience Trainee


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

As our Customer Experience Associate you will be Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.

You’ll focus on:

• Serving as the voice of the customer to ensure that Arnergy's corporate strategies align with customer's needs, wants and realities.


• Receiving and making calls to clients, addressing their needs and listening to their concerns, complaints and issues.


• Being a brand advocate and maximizing word of mouth and multichannel marketing opportunities.


• Optimizing inbound requests and customer touchpoints with clear reporting on metrics.


• Efficiently responding to callers, providing solutions and ensuring they feel supported and valued.


• Building respectful and cordial relationships with clients and team members for a productive work environment.


• Building positive customer experiences, producing impactful sales collateral & collecting relevant feedback.


• Utilizing software, databases and other technical tools appropriately to deliver business goals.


• Striving to meet or exceed call centre metrics while providing excellent customer service.


• Participating in training, seminars and company-wide events to expand industry knowledge and fulfill company objectives.


• Generating data to ensure that the service level promises are delivered to customers.


• Ensuring that service response and resolution times are compliant with the Service Level Agreements.


• Observing all occupational health and safety and requirements.


• Maintaining a professional appearance/attitude, consistent with local customs and company policy.

QUALIFICATION:

• A university degree in IT, Engineering, English, Linguistics or Business-related degree.

REQUIREMENTS & SKILLS

You'll be a good fit for this role if you are:

• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Ability to multitask, prioritize, and manage time effectively


• Good understanding of the renewable energy industry.


• Highly articulate with an excellent command of written and spoken English.


• An excellent communicator, organized, great team player with problem-solving skills.


• Customer empathy and crisis management techniques.

We’d also like to see:

• Flexibility and comfort working in a fast-paced, changing environment


• An attribute of grit


• Compliance oriented, good interpersonal skills


• High level of attention to detail