• Application Deadline:
• Position: Manager, Customer Contact Centre (Outbound)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Responsible for delivering the customer base management strategy for the organization and the introduction of new best practice processes to deliver a high-performance culture across the outbound team.

Qualification

• First Degree in any field.


• Minimum of 6 years of experience

Personal Competencies:

• Strong Leadership Qualities


• Good verbal and written communication skills – sincere and articulate


• Conflict Resolution Skills


• Knowledge and Experience in Effective Service Delivery


• Strong Influencing and Persuasive Skills