• Application Deadline:
• Position: Team Lead, Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• To ensure effective monitoring of clients’ benefits applications and that all customers transactions are called over timely to detect or prevent any service exception.


• To proactively resolve customer related issues and where necessary ensure quick service recovery.

Qualifications

• First Degree Field of Study – General social science

Experience

• 3-4 Years’ experience in Business Support and Wealth Management functions

Behavioural Competencies

• Making decisions


• Taking action


• Upholding standards


• Team working


• Interacting with people

Technical Competencies

• Business Administration Skills


• Communication Skills


• Customer experience


• Access control systems


• Operations process and procedures