• Application Deadline: Tue, 14 Mar 2023 00:00:00 GMT
• Position: Apartment Manager (Short Let)


• Job Type Full Time


• Qualification BA/BSc/HND , OND , Secondary School (SSCE)


• Experience 1 - 3 years


• Location Edo


• Job Field Customer Care 
  

Job Description

• We are looking for an enthusiastic property manager to join our successful serviced apartment department. This is a customer service-focused role where you will be liaising with residents and providing general receptionist duties with a focus on resident satisfaction.


• The successful applicant will be highly organized with excellent written and verbal communication skills, ambitious, and naturally enthusiastic with a can-do attitude.


• This role requires a strong emphasis on putting the guest first and providing exceptional customer service.

Expectation

• Spearhead and develop an effective marketing strategy to promote the Apartment services and other offerings.


• Empower staff to excel in superior guest service to drive financial success through strong leadership and creative operational strategies.


• To organise and carry out administrative tasks in relation to weekly invoicing, cashing up and updating reporting schedules.


• To meet and greet the residents, answer enquiries by telephone, email, or callers to the front desk.


• To ensure that the highest levels of customer care and service are always maintained.


• Dealing with maintenance issues and guests requests in a timely manner.


• Ensure all apartments are well maintained by carrying out regular inspections.


• Outsourcing contractors to deal with Maintenance issues that cannot be completed in-house. i.e., Electric issues, boiler repairs, etc


• Liaising with Housekeeping team to make sure all apartments are cleaned between check-outs and check-ins.


• Liaising with the Reservations Executive to make sure we attend to all of the guests needs and requests.


• Liaise with In-house maintenance member and make sure all repairs are attended promptly.


• Manage stock levels of linen, consumables, and supplies.


• Ensure that health and safety regulations are met.


• Always ensure effective security of residents and the building including manning any CCTV and aid the smooth

Requirements

It is essential that the successful candidate possesses:

• Candidates should possess a Bachelor's Degree / HND / OND / SSCE qualification.


• 1 - 3 years work experience.


• Excellent level of English (spoken, written, and understanding).


• Excellent communication and customer service skills


• Remarkable eye for detail, ability to multitask and work under pressure, initiative to work on your own as well as a part of the team.


• Hospitality experience needed.


• Knowledge of health & safety compliance /regulation.