• Application Deadline: Sat, 25 Mar 2023 00:00:00 GMT
• Position: Hotel General Manager (Expert)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 - 20 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Position Summary

• The General manager is responsible for all aspects of operations at the hotel, from day-to-day staff management and guests. He / She should be an ambassador for the brand


• Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stakeholders.


• Responsible for managing the Hotels management team (HODs) and overall hotel targets to deliver an excellent Guest experience


• A General Manager would also be required to manage profitability and guest satisfaction measures.

Duties and Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.


• Hold regular briefings and meetings with all heads of departments.


• Ensure full compliance with hotel operating controls, SOPs, policies, procedures and service standards.


• Lead all key property issues including capital projects, customer service and refurbishment.


• Handling complaints, and overseeing the service recovery procedures.


• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.


• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.


• Ensure all decisions are made in the best interest of the hotels and management.


• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.


• Developing improvement actions, and carrying out cost savings.


• A strong understanding of P&L statements and the ability to react with impactful strategies


• Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.


• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.


• Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.


• Prepare monthly financial reporting for the owners and stakeholders.


• Draw up plans and budgets(revenues, costs, etc.) for the owners.


• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.


• Coordination with HOD's for the execution of all activities and functions.


• Overseeing and managing all departments and working closely with department heads on a daily basis.


• Manage and develop the Hotel Executive team to ensure career progression and development.


• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.


• Provide effective leadership to hotel team members.


• Lead in all aspects of business planning.


• Respond to audits to ensure continual improvement is achieved.


• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.


• Responsible for safeguarding the quality of operations both (internal & external audits).


• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Prerequisites:

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Education and Experience

• A University Degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.


• 10 to 20 years of experience in the 4-Star or 5-Star hotel, with international experience. And 5 to 10 years of experience as a General Manager or Asst. General Manager.