• Application Deadline: Fri, 10 Mar 2023 00:00:00 GMT
• Position: Caseworker


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Zamfara


• Job Field NGO/Non-Profit  , Project Management 
  

JOB PURPOSE:

• Caseworker will Provide appropriate and timely case management services; assesses the needs of individuals with protection concerns develop case management plans implementing these as per evolving protection needs and concerns, ensuring appropriate follow-up while creating a climate of trust and care.


• Conduct protection activities in-line with project activities and indicators as directed by supervisors and management.

RESPONSIBILITIES:

CASE MANAGEMENT [CASE IDENTIFICATION, REFERRAL, FOLLOW-UP, DIRECT SERVICE, CLOSURE]

• Manage an open caseload as per INTERSOS standards;


• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met;


• Carry out comprehensive assessments for each client after receiving their consent for same. Consider emotional, behavioural, and social factors that affect their psychosocial well-being as well as protection and risk factors;


• Develop a tailored case plan with the client, based on the needs identified during the assessment;


• Refer clients to the appropriate and desired services and, when necessary and deemed safe, accompany them to different service providers;


• Provide continuous basic emotional support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols;


• Close cases when the objectives in the case plan have been met and no further needs have been identified

REPORTING & ADMINISTRATIVE RESPONSIBILITIES

• Document cases and ensure that any progress on the individual action plan and any significant change in the client’s psychosocial well-being and overall situation is duly recorded in a timely fashion;


• Participate in individual supervision sessions on a weekly basis with the Case Worker Team Lead, bringing immediate attention to any case of special/emergency needs;


• Participate in internal case conferences, team meetings, training, and workshops as scheduled by the supervisory and management team;


• Document all general protection activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Case Worker Team Lead for compilation.

DATA PROTECTION, CONFIDENTIALITY & ADHERENCE TO PROTECTION PRINCIPLES

• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality as per INTERSOS and international standards;


• Carry out all tasks respecting key protection principles, including but not limited to;
  
  
  
  • do no harm;
  
  
  • non-discrimination;
  
  
  • confidentiality,
  
  
  • accountability, and;
  
  
  • need-to-know principles
  
  
  
  

OTHER GENERAL PROTECTION ACTIVITIES

• Conduct service mapping assessments in the assigned area and support the development of referral systems with different service providers and the local NGO/CSO partner;


• Plan and implement awareness-raising activities, focus group discussions, and training workshops as instructed by the supervisory/managerial team;


• Ensure that the help desk is properly staffed, equipped, and informed;


• Collaborate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc…) in order to ensure holistic solutions to beneficiaries’ needs;


• Ensure good relationships and coordination with the main service providers in the area of intervention to ensure prompt referral, follow-up, and information sharing;


• Identify and report gaps in the availability and quality of service provision for clients in the target areas;


• Any other activities specified by the supervisory/managerial team.

POSITION REQUIREMENTS:

• Minimum 1-year of work experience with an INGO, NGOs, and/or local authorities in Nigeria;


• University degree in a related field (e.g. Social Work, Psychology, Law, etc…);


• Essential computer literacy (Microsoft Office Suite, e-mail, etc…);


• Excellent interpersonal and communication skills;


• Ability to work both independently and as part of a team;


• Ability and motivation to work well with local authorities, local leaders, and the local community;


• Willing to work extra hours and available at the weekend for emergency cases;


• Capacity to work under pressure and willingness to work and live in a complex context;


• Fluency in English, Kanuri, and Hausa.