• Application Deadline: Sat, 18 Mar 2023 00:00:00 GMT
• Position: Account Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 5 years


• Location Benue , Plateau


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Overview

• Customer Engagement/Relationship Management.


• Account Opening, Deposit Mobilization, Loan Creation/Loan Book Review, Channels Adoption/Activation, Account Reactivation and Revenue Generation.

Job Responsibilities

• New Business Development/Account acquisition


• Customer Engagement (Physical and Virtual)


• Existing Business Relationship Management. (Cross/Up Selling)


• Channel Optimization


• Liability Generation (CASA & FD)


• Risk Asset Creation


• Credit processing and Appraisals


• Close Monitoring of Credit relationships and loan recoveries


• Achieving set Financial and Non-Financial Targets


• Merchant/Agent onboarding


• Perform other duties as assigned by the Branch Manager.

Key Performance Indicators

Daily Activities:

• Attend Early Morning Sessions (EMS)


• Review of Top 20 customers' account activities


• Monitor Volume Movement


• Visit 5 customers


• Call 15 customers


• New account acquisition


• Account Funding


• Channel Adoption/Activation


• Customer Complaint Resolution


• Report rendition – call memo, etc.


• Cheque confirmation.

Weekly Activities:

• Weekly Storm/ Cluster Marketing/ Street Mapping


• Regional Performance Review.


• POS Onboarding & Monitoring

Monthly Activities:

• Monthly Performance Review


• Submission of New Prospects or Identified Opportunities


• Appreciation mails to customers (Quarterly)


• Monthly Self Appraisal.

Enablers:

• Infopool


• PowerBI


• pi360


• Process Maker


• Fintrak Credit360


• Service Desk


• Moneytor


• Self-Service Portal


• Dynamics 365 CRM


• Cheque Conformation Portal


• Mobile CRM


• Notification of imminent maturities (Risk Assets & FD)


• Realtime notification of volume movement (N1m and above).

Skills / Knowledge / Requirements

• Candidates should possess a Bachelor's Degree qualification.


• 1 - 5 years work experience.


• Good Customer Service / Relationship Management.


• Strong selling/negotiation skills.


• Strong Financial Analysis / Interpretation capabilities.


• Good presentation skills.


• Effective communication skills.


• Credit Appraisal skills.


• Team player.


• Innovation.


• Entrepreneurship.


• Analytical/Problem solving skills.


• Self-Management.


• Interpersonal Skills.

Salary

N10,000,000 - N11,500,000 annually