• Application Deadline: Wed, 15 Mar 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 1 year


• Location Lagos


• City Ogba


• Job Field Customer Care 
  

Job Summary

• We are seeking a highly motivated and experienced Customer Service Representative to join our fashion retail store.


• The successful candidate will be responsible for providing excellent customer service to both online and offline customers, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Provide exceptional customer service to both online and offline customers.


• Respond to customer inquiries and concerns via phone, email, chat, and social media channels.


• Process orders and returns in a timely and accurate manner.


• Resolve customer complaints and issues, providing timely and effective solutions.


• Collaborate with other departments to ensure customer needs are met.


• Stay up-to-date on product knowledge, sales, and promotions.


• Maintain accurate customer records and track customer interactions.

Requirements

• OND or equivalent.


• At least 1 year of experience in customer service, preferably in the fashion retail industry.


• Strong communication and interpersonal skills.


• Ability to multitask and work in a fast-paced environment.


• Flexibility to work varied shifts, including evenings and weekends.


• Ability to work Monday to Saturday, 9am to 6pm.