Job Description
JOB DESCRIPTION
- Administer, manage and support client's SharePoint Online and Onprem environments.
- Ensure the operational health of the SharePoint Onprem and online environment including security, availability, performance, interoperability and reliability.
- Administer and manage client's SharePoint site collections, sites, libraries, lists and content (including pages, workflows, and items).
- Train and educate end-users on SharePoint Onprem and Online capabilities, and collaboration tools (OneDrive, Teams, Skype, Outlook, etc).
- Perform software, security and/or application upgrades and patches.
- Utilize Third-Party tools e.g. Sharegate, Quest, or Metalogix, etc for migrations and integration for SharePoint onprem and Online SharePoint Environments.
- Resolve tickets and service requests for SharePoint onpremise and Online environments in meeting the SLAs in client's ITSM system.
- Troubleshoot issues and provide customer support for end users utilizing SharePoint Online and onpremise environments.
- Build workflow forms and business process using Microsoft SharePoint Designer, forms, and Power Automate/flows.
- Good knowledge of HTML, CSS, JavaScript, jQuery, XML, Microsoft SQL Server,etc.
COMPETENCE / REQUIREMENTS
- Bachelor’s degree in IT related field with minimum of 2 years’ experience.
- Previous experience working with or administering Office 365, SharePoint Onpremises, and Azure is required.
- Good knowledge of Power Automate/flows.
- Help desk experience and ability to provide technical and end-user support.
- Ability to work independently, multi task, reprioritize and follow up with questions, solutions or suggestions.
- Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks.
- Superb collaboration, interpersonal, and communication skills with excellent organizational and time-management skills.
- Strong analytical and problem-solving abilities.