• Application Deadline:
• Position: Specialist, Customer Service Training


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 10 years


• Location Lagos


• Job Field Customer Care 

Qualifications

• Minimum Bachelor’s degree or an equivalent HND (Higher National Diploma)


• At least 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required


• Fluent in written and spoken English – additional languages are an advantage


• Satisfy all prerequisites for initial cabin crew qualification


• Proficient in Microsoft Office Suite


• Excellent interpersonal skills and the ability to operate effectively in a multicultural environment 

Job Role

• Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training programme


• Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)


• Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew


• Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback.


• Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training


• Participate in the preparation of training content