• Application Deadline:
• Position: Customer Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

CUSTOMER SUPPORT ASSOCIATE JOB DUTIES AND RESPONSIBILITIES

• Listening to customers’ concerns and handling complaints


• Giving detailed explanations of services or products to customers


• Working with the sales team to create better methods to address customer complaints


• Reviewing customer accounts on product usage


• Communicating effectively with customers in-person, through email, chat or over the phone.


• Upselling of accounts


• Monitoring customer satisfaction levels


• Conduct training with new customers to properly onboard them.


• Sending Reports to customers appropriately

COMPETENCY REQUIRED (Knowledge and Skills)

• Must be able to communicate well in English and French both in written and verbal


• Patience, empathy and professionalism


• Good problem-solving and decision-making capabilities


• Good working knowledge of computers in general with proficiency in Microsoft office and Google packages.


• Effective time management, prioritisation and multitasking skills


• Must be a team player


• Calm and have an eye for details


• Good Presentation skills


• Should be flexible with time


• Ability to speak french fluently

QUALIFICATION (Education and Experience)

• BSc in a related course


• 1 - 2 Years cognate work experience in a fast paced organisation in a similar role


• A certification in french language (with proof)

WORKING CONDITION

• Working hour: 8:30-17:30


• Working day: Monday - Friday


• WFH is available partly.


• Probationary period will be 3-6 months.


• Workstation (Laptop & Phone)


• Agile working culture.