• Application Deadline: Mon, 10 Apr 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Engage with the sales team on marketing strategies and promotion plan


• Provide accurate, valid and complete information by using the right methods/tools


• Meet customer service team targets and call-handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Job Requirements

• A minimum of Bachelor's Degree in any discipline, OND may be considered with good salesexperience


• Strong phone contact handling skills and active listening


• Familiarity with Microsoft Office Suites


• Ability to multi-task, prioritize, and manage time effectively


• 1 to 2 years sales and customer service experience.


• Good communication, problem-solving and negotiation skills.


• Candidates within Berger, Opic and it's environs are strongly encouraged to apply.


• Proven customer support experience or experience as a Client Service Representative.

Remuneration

• Salary.


• Commission on any sale made.


• Benefits.