• Application Deadline: Fri, 24 Mar 2023 00:00:00 GMT
• Position: Customer Service Teamlead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Ogba


• Job Field Consultancy 
  

Responsibilities

• Guide and direct customer service team towards achieving operational goals.


• Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.


• Ensure that customer complaints are resolved in a professional manner.


• Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.


• Hire and train customer service staff to deliver high class customer service.


• Determine work procedures, work schedules, and workflow for customer service staff.


• Perform annual reviews, appraisals and performance management reviews for the customer service staff.


• Ensure that the customer calls are handled and answered in a timely and accurate fashion.


• Develop standard procedures and policies for improving the service provided to customers.


• Maintain in-depth working knowledge of the company’s brands, systems and processes.


• Monitor business and process metrics to measure and manage customer service effectiveness.


• Educate customers about organization’s products or services.


• Maintain communication with customers via emails, phone calls, mails, etc.


• Prepare documentation and reports on routine customer correspondence for future reference purpose.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 3 years work experience.