• Application Deadline: Thu, 30 Mar 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience 1 year


• Location Lagos


• City Ogba


• Job Field Customer Care 
  

Job Description

• Our client is currently looking for a persuasive and energetic Customer Service Officer with minimum of one year experience, who is ready to go the extra mile to deliver exceptional service and ensure customer satisfaction.

You’ll be Great if….

• You understand the impact of job role in the overall client experience


• You are passionate about delivering outstanding customer service


• You maintained good communication and working relationships with clients and coworkers


• You help promote a professional, and friending working environment


• You act in accordance with company policies, processes, and procedures


• You collaborate with team members to ensure maximum customer satisfaction


• You call prospective clients to explain available service and guide them through the company’s service delivery process


• You answer clients’ questions via phone calls or emails enquiries and gathering feedback from existing and prospective clients


• Present ideas for improving customer care and make recommendations to improve client’s experience.

Job Requirements

• Minimum of SSCE with at least 1+ years’ experience working in related role


• Sound knowledge of exceptional service strategies and customer satisfaction


• Strong phone contact handling skills and active listening


• Ability to work under pressure in a fast-paced environment


• Be self-assured and purpose driven.


• Be Yourself!

Required Skills:

• Client first attitude


• Good communications and exceptional customer service skills


• Ability to multi-task, prioritize, and manage time effectively.

What's on Offer

• Salary Range –N50,000 - N80,000per month


• Secure permanent role and flexible hours


• Other benefits like HMO and leave allowance.