• Application Deadline: Thu, 30 Mar 2023 00:00:00 GMT
• Position: Service Desk Officer (Tech)


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Job Overview

• This person would be tasked with providing technical support and assistance to Technology client's internal and external.


• Support would range from 1st level to 2nd level support.


• The person should have a base knowledge of DevOps.

Demonstrate knowledge of ITSM practices Like:

• Request management


• Incident management


• Problem management


• Change management


• Configuration management.


• Monitoring and analytics.


• Knowledge Management


• Good Knowledge of ITSM tool integration across various internal interfacing channels such as web, mobile, and desktop app (slack, skype, teams).