• Application Deadline:
• Position: Team Complaint Resolution


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Applicant should have vast experience in effectively supporting complaint handling process to ensure timely completion of a complaint.


• Coordinates complaint investigation activities and responses to consumer and customer complaints through various channels, including ongoing monitoring for resolution.


• You will take responsibility for investigating the customer's complaint, and liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales.


• Research and resolve customer complaints received by phone, mail, email, fax, and social media.


• You often communicate with customers directly to resolve issues and follow up when necessary.

Requirements

• Enjoy working with customers.


• Have a clear voice and a friendly, helpful and professional telephone manner.


• Be able to ask the right questions to find out how best to serve the customer's needs.


• Be calm and focused when handling complaints.