• Application Deadline:
• Position: Product/Customer Retention Manager, Cloud Services


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

About the job

• Drive licensing sessions leading to upsell opportunities. Experience in Microsoft Cloud Licencing is paramount.


• Build upon the existing success of Cloud portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace.


• Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with technical resources throughout all phases.


• Create a go-to-market strategy to successfully launch new products and lead successful execution of this plan across functional teams.


• Creating cloud solutions that solve pain points and meet the needs of customers


• Have understanding of the different Microsoft agreement structures: Adoption/consumption of existing licenses


• Drive assessments /POC/POV with the tech team


• Support the enterprise and the SMC team in covering licensing options with presentation.


• Develop positioning and messaging that resonates with customers, relating product capabilities in terms that they understand, care about, and are willing to pay for.


• Gather data from customers through customer interviewing, customer success, design thinking etc. for the purpose of strategy creation and execution


• Responsible for internal training, sales, and development of the portfolio


• Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.


• Perform competitive analysis, define and communicate key advantages.


• Communicating roadmap and technical capabilities to customers


• Assessing current and emerging technologies and market/industry trends in order to inform platform strategy


• Assisting in the development of business case justification and financials to support investments in platform