• Application Deadline: Tue, 31 May 2022 00:00:00 GMT
• Position: Data Analyst - NYSC Intern


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Data Science / Research 

Location: OPEBI, IKEJA

Company: OUTCESS

RESPONSIBILITIES

• JOB DESCRIPTION

• Prepare daily reports, both internal and external


• Prepare Contact Centre performance reports by collecting, analyzing and summarizing


• data and trends while sharing data with Call Centre Operations.


• Generation of real-time and historical reports to monitor various parameters so as to


• ascertain service level achievement and monitor company growth, daily, weekly,


• monthly and quarterly business review reporting and presentations.


• Performance, Project, training/learning, leave and Team management.


• Develop and manage employee database.


• Perform other special projects as may be assigned by the Head of MIS.

REQUIREMENTS

• OND/HND/Bachelor’s degree in Computer science/Data analysis or other related fields.


• Not more than 34 years of age


• 1 - 3 years of work experience


• Relevant experience in Customer Service is an advantage.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent written and verbal communication skills.