Job Description
Responsibilities
- Responsible for 24/7 monitoring of all regional BTS sites, Transmission links via Huawei U2020 NMS
- Escalation and follow-up on outages, as well as fault rectification on the network with colocation vendors, BSS Engineers, Power Engineers, TAC team and other concerned stakeholder.
- Generate daily outage reports and other relevant reports as required..
- Documenting all outages and faults on the network (Downtime record).
- Provide Back office support to the BSS Team, Power Team, Enterprise Team, RF team and other relevant units. - - Create and assign trouble ticket, and provide timely update till closure
- Manage site access with colocation vendors for field teams and other units as required.
- Reporting to the NOC supervisor
Requirements / Skills / Qualifications
- Bachelor’s Degree in Computer Science, Engineering, or a similar field.
- No more than 2years working experience as a NOC Engineer.
- Good written and verbal communication skills.
- Good knowledge of Microsoft office tools.
- Ability to work well under pressure.
- Experience deploying, managing, and troubleshooting network infrastructures.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Knowledge of telecoms infrastructure e.g. BSS, Transmission etc. is an added advantage
- ITIL Certification is an added advantage
- No more than 28years