• Application Deadline: Fri, 31 Mar 2023 00:00:00 GMT
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Taraba


• Job Field Customer Care 
  

Summary

• Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touch points.


• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.


• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.


• Identifying customer needs and taking proactive steps to maintain positive experiences.


• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.


• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.


• Performing product tests, evaluating after-sales and support services, and facilitating improvements.


• Documenting processes and logging technical issues, as well as customer compliments and complaints


• Keeping informed of industry trends and new CRM technologies.​

Requirements

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.


• At least 2 years' experience as a customer experience specialist, or a similar customer support role.


• Extensive experience in gathering and interpreting customer experience information.


• Solid knowledge of online customer engagement platforms and channels.​


• Great organizational and time management abilities.

Requirements:

• A First Degree in a relevant field


• Previous experience in a similar role


• Excellent verbal & phone communication skills, with active listening


• Excellent relationship management skills and highly developed emotional intelligence