• Application Deadline:
• Position: Officer, Front Office, Corporate Client


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Banking  , Customer Care 
  

JOB DESCRIPTION

• Providing service support for Corporate Clients, acting as the first line of contact for client. 


• Ensure that transaction are processed promptly without error and rework. Ensure that the SLA of 97% is achieved.


• Ensure that issues are escalated promptly to team lead for resolution. Perform daily call-over of transactions.


• Report pending issues and track for prompt resolution.


• Ensure the pricing concessions are tracked and effected promptly. Ensure client’s mandate update are promptly processed.

QUALIFICATIONS

• Minimum of First Degree


• 1-2 years in Customer Service or Front Office role


• Knowledge of the complexities and transactional management of corporate clients


• Versatile in customer service and having the right skills, the ‘can do’ spirit.

Behavioural Competencies

• Generating Ideas


• Exploring Possibilities


• Interpreting Data


• Interacting with People


• Team Working

Technical Competencies

• The ability to analyse customer needs.


• Knowledge and understanding of the features, benefits and pricing of the products and services.


• Understands and applies account application and submission processes and related activities.