• Application Deadline:
• Position: Customer Service Officer (Contract)


• Job Type Full Time


• Qualification OND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

Our client, who is a leading Primary Mortgage Bank (PMB), and is at the forefront of the Nigerian mortgage banking sector is looking to hire a   Customer Service Officer (Contract)

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.

Requirements

• Maximum educational requirement is a National Diploma (OND) 


• Minimum of 3 years’ experience as a Customer Service Officer


• Good communication skills