Merchant Relationship Officer at Addosser Microfinance Bank

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
39801
Job Views
136

Job Description



Responsibilities



  • Identify, assess and enrol new clients on the platform in accordance with the preset targets.

  • Marketing of Saleko, value propositions and benefits to existing and new clients.

  • Effective follow-up, Monitoring and continuous engagement with clients across all locations.

  • Build and maintain a cordial relationship with clients to achieve sustainable growth in number and volume of transactions performed on Saleko platform.

  • Identify market opportunities for product innovation.

  • Provide market feedback for service improvement and optimal customer experience

  • Work with the corporate communications, strategy department and all other stakeholders in the implementation of relevant marketing campaigns and promotional activities.

  • Facilitate timely resolution of customer/client’s complaints.

  • To onboard merchants onto Saleko platform.

  • To guide merchant on the application usage.

  • To serve as an intermediary between the merchants and the business.

  • To get feedback/complaints from merchants on the application’s usage.

  • To grow merchant numbers on the platform.

  • To create awareness of the platform to prospective merchants.


Qualifications



  • Candidates should possess an OND Holders minimum.

  • Result-oriented and target driven, with 1-3 years of relevant marketing/sales Experience.

  • Physical fitness, mental alertness between Age 24 to 33years

  • Ability to speak at least one major local dialect.

  • High market influence and ability to sell on e-commerce platforms.

  • Basic understanding and knowledge of e-commerce platforms.

  • Ability to use a digital device for client’s enrollment and monitoring.

  • Good interpersonal relationship.


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