• Application Deadline: Mon, 10 Apr 2023 00:00:00 GMT
• Position: Retail Coordinator (Intern)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Oyo


• City Ibadan


• Job Field Internships / Volunteering  , Sales / Marketing / Retail / Business Development 
  

Background

• We are a luxury fashion brand looking to expand the team with fresh talents who have the potential to grow with the company and bring a new light to an increasingly broadening team. We offer an inspiring, fast-paced and energetic workplace that encourages new ideas and creativity


• We are looking for a Retail Coordinator (Intern) to ensure seamless retail operations


• The ideal candidate will be responsible for establishing, maintaining and enhancing client relationships; as such the individual must have stellar interpersonal and organizational skills and handle all customer interactions with utmost professionalism.

Responsibilities

• Act as the first point of contact for all customers prior, during, and post-purchase; interact with customers using established guidelines.


• Gain a deep understanding of the products and be able to recommend products to customers.


• Understand the coding system of the finished goods and ensure that the goods are neatly packaged for seamless dispatch.


• Oversee, manage and direct the daily activities of store executives and receive sales reports.


• Receive firsthand information about the stages of production from the production supervisor and keep clients informed about the status of their orders.


• Manage inventory of the finished goods i.e., regular inventory count, inventory restock, inventory receivable to prevent stock-out.


• Ensure all customer information are attached to the dispatched goods i.e., accurate phone numbers and delivery addresses.


• Analyze customer feedback and sales information to generate actionable insights.


• Keep up-to-date on latest trends in delivering unique experiential customer service.

Requirements

• Degree holder with good knowledge of Microsoft Office packages.


• 1-2 years experience as a customer service representative or call centre agent


• Prior retail or sales experience with high-end fashion brands is an advantage.


• Great communication skills with a posh and outgoing personality.


• Basic knowledge of analytics and how to derive insights from data.


• Action-oriented and committed to getting every aspect just right.


• Excellent analytical, decision making and problem solving skills.


• Ability to listen actively and pay attention to the smallest of details.