• Application Deadline: Wed, 24 May 2023 00:00:00 GMT
• Position: Customer Care and Fulfillment Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Customer Care 
  

Description

• The Customer Care & Fulfilment Center Officer, will primarily be responsible for providing an outstanding customer experience daily at the fulfilment and pickup center.


• The customer care officer will collaborate with team members of the operations division, commercial division, finance division and occasionally technology team to ensure business needs are met daily.

Role Requirements

• Handle customer enquiries in-person and via other channels e.g., WhatsApp, phone, email


• Assist customers during order pickup including setup and activation of customer devices.


• Assist customers with login returns warranty and service issues.


• Liaise with shipping company to ensure timely pickup of orders for outbound shipment.


• Receive inbound orders from vendors and partners.


• Fulfill customer orders in a timely manner following quality standards.


• Prepare and ship customer’s orders following quality, packing and shipping standards.


• Utilize admin portal to manage orders, inventory, customer enquiries etc. to complete tasks and ensure online records are accurate and up to date.


• Manage logistics (as needed) to pick up and/or drop off bulk orders.


• Provide general admin support at the fulfilment center, e.g., organize fulfilment center,


• Inventory counts and audits on a regular basis.


• Adhere and follow safety standards and protocols procedures to ensure safety of devices.


• And any other task that might be assigned from time to time by the supervisor.

Required Qualification

• HND or Bachelor’s Degree from a reputable Nigerian or foreign tertiary institution


• NYSC Certificate


• 2 - 4 years relevant work experience.


• Previous customer care experience is a substantive advantage.

Skills:

• Experience with office management software like MS Office (MS Word. Use of MS Excel is an added advantage)


• Strong organization skills


• Excellent written and verbal communication skills.


• Attention to detail.


• The skills to use of a variety of technology and new computer applications


• Well-organized, detailed and customer-oriented self-starter.

Abilities:

• Teamwork


• Innovation


• Adaptability


• Self-driven


• Motivated


• Problem Solving


• Reasonable understanding of modern business requirements


• Think logically and clearly.


• Meet assigned deadlines.


• Effective communication and interpersonal skills


• Excellent time management and organizational ability


• Ability to multitask and work independently, when needed.


• Strength in lifting 10-25kg items frequently.