• Application Deadline: Mon, 10 Apr 2023 00:00:00 GMT
• Position: Contact Centre Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ilupeju


• Job Field Customer Care 
  

Job Responsibilities

• Handling Outbound and Inbound calls from customers.


• Providing information and resolving customers on complaints regarding specific products as well as services.


• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.


• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.


• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.


• Interpret and accurately communicate our terms and conditions of service where and when applicable.


• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.


• Enter details of every contact in the system as required, obtain new customers.


• information and update existing customer details on the CRM.


• Ensure deliverables are met within ascribed SLA timeframe.

Job Requirement

• Candidates should possess a Bachelor's Degree / HND qualification.