• Application Deadline:
• Position: Product Support Officer


• Job Type Full Time , Remote


• Qualification BA/BSc/HND


• Experience


• Location Not specified


• Job Field ICT / Computer 
  

Responsibilities

• Providing help and answers to the customers technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance


• Guidance of the users to support them in becoming more productive


• Support in the development of programs to train the customer on how to use the products


• Determining customers’ issues, explaining the best possible solution, and ensuring it is handled in compliance with the company’s guidelines and policies


• Monitoring of internal systems


• Work with Engineering and other Operations teams to diagnose and solve technical user problems


• Optimize our support documentation and processes to improve users’ experiences and help scale our operations 

Requirements

• Degree in Computer Science, Business or other related fields


• Experience working as a Product Support Officer or a related role 

Competencies/Skills

• Excellent verbal and written communication skills


• Excellent interpersonal and customer service skills


• Analytical and problem-solving skills


• The ability to work independently and as part of a team


• Open to learning new things and every function of the business, be innovative and creative


• Conflict resolution skills


• Customer-oriented


• Ability to work across teams to get customer issues resolved - experience working closely with software engineers on bugs or product managers on new features is a plus


• Flexi work time - The ability to work on weekends is a plus


• Have software development experience in one or more of the following areas:
  
  
  
  • backend development (Java, C#, Node.js, Python, PHP)
  
  
  • web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  
  
  • mobile development (Android, iOS, React Native)
  
  
  
  

Compensation Structure

• Base pay


• Incentive pay 


• Internet data reimbursement


• Other company benefits as defined by policy