• Application Deadline: Wed, 18 May 2022 00:00:00 GMT
• Position: Head, Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 10 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 

The Position

• We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company

Job Description

• Handling complaints and queries from customers.


• Managing the team of customer service staff


• Handle face-to-face enquiries from customers.


• Communicating courteously with customers by telephone, email, letter and face-to-face


• Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants


• Converting calls to sales


• Keeping accurate records of discussions or correspondence with customers.


• Writing reports and analyzing the customer service that the organization provides


• Developing feedback or complaints procedures for customers to use


• Improving customer service procedures, policies and standards for the organization and the department


• Meeting with other managers to discuss possible improvements to customer service


• Ensure your staffs are well trained to deliver a high standard of customer service


• Learning about the organization’s products or services and keeping up to date with changes


• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job Requirements

• Minimum of Bachelor's Degree


• Must have completed NYSC.


• Must have had 7-10 years post NYSC Experience, involving managing a wide range of customer service activities for companies worked for.


• Prior Experience working with real estate companies will be an added advantage.