• Application Deadline:
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Oyo


• City Ibadan


• Job Field Administration / Secretarial 
  

Your responsibilities will include:

• Ensure the smooth running of all operational duties of the subsidiary.


• Liaise with service providers on issues and better services.


• Ensure that the customer service desk is responding to all queries from customers.


• Approve all transactions that need approvals on all platforms.


• Ensure the reconciliation desk is reconciling all transactions as at when due


• Ensure the project desk handles and delivers projects as at when due.


• Work hand in hand with the IT team to ensure all platforms are working well.


• Handle presentations and come up with innovative ideas for the subsidiary.


• Ensure all customers brought in by the marketing team are tagged to the right staff and transactions tagged to the right staff


• Meeting both technical and consumer needs. 

Requirements

• Bachelor’s degree in related field.


• At least 3 years of experience in a financial institution. Preferably bank or Fintech.


• Strong knowledge of banking or fintech operations.


• Excellent organizational, problem-solving, and communication skills.


• Ability to think strategically, pay attention to details and identify areas of improvement.


• Proficiency in Microsoft Office Suite and other relevant software. 


• Ability to work in a fast-paced environment with tight deadlines.