• Application Deadline:
• Position: Site Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 10 years


• Location Lagos


• Job Field Project Management 
  

Responsibilities

• Ensure alignment and collaboration between Operations and Business Enablement leaders


• Plan and prioritize staffing, organizational, and client requirements


• Create, implement, and maintain business processes


• Manage headcount numbers and work with the Global Managers to update the quotas/targets and right-sizing of teams


• Analyze reports and create action items to achieve operational and strategic objectives


• Attend regular operational and business review meetings to diagnose areas for improvement


• Proactively propose improvement plans where gaps are noticed, at an operational and business level


• Manage performance and engage in people development


• Define culture and engagement actions and oversee onboarding and training processes at the site level


• Manage the site budget and meet financial targets

Qualifications

• Bachelor’s degree or equivalent work experience is required, MBA is desirable


• 10+ years of experience in management, including leading a team of 400+ people, and 3+ years leading a team within a global operation


• Strong organizational, planning, and management skills, including critical thinking and making data-driven decisions


• Excellent soft skills, including conflict resolution, influence, and negotiation


• Experience working in a fast-paced high-tech environment at a senior level, as well as the ability to work under pressure


• Leadership skills with a focus on customers, inspiring change, and developing people


• General knowledge of social, political, economics, finance, labor laws, and regulations


• Previous success motivating and engaging teams to deliver high customer satisfaction within defined cost budgets – performance management, staffing, management proficiency, coordination, coaching, and recognition


• Experience in managing operations business and the ability to build, develop, and manage strong, trusting client relations


• Experience working for an IT Support organization is highly desirable


• Professional fluency in English, both written and spoken, is essential