• Application Deadline:
• Position: Customer Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

•  Resolving customer complaints quickly and efficiently


•  Keeping customers updated on the latest products in order to increase sales


•  Coordinating the entire customer support team in line with the organization’s objective


•  Expanding the customer base by up-selling and cross-selling


•  Understanding key customer individual needs and addressing these


•  Conducting business reviews using CRM programs


•  Knowing your competition and strategizing accordingly


•  Creating and implementing effective customer service procedures, policies and standards


•  Implementing an effective customer loyalty program


•  Assessing service statistics and preparing detailed reports and recommendations to achieving organizational goals


•  Any other delegated responsibilities

Requirements

• Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention to meet their expectations


• Ability to collect customer data from different sources to analyze and convert data into insights to identify opportunities


• Ability to build and maintain relationships with external stakeholders and internal cross-functional team members


• Minimum of 2 years’ experience in Customer Service Lead role


• Certification in customer service/experience;


• Experience in sales & marketing