• Application Deadline: Thu, 13 Apr 2023 00:00:00 GMT
• Position: Coordinator - Business Relationship Management


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

Mission

• Understand the changing business needs and determine levels of IT Service required to support the business.


• Translate Strategic, Tactical and Operational objectives of MTNN business units to Service Level Agreements/IT deliverables

Description

• Develop and manage the IT business relationship with other divisions of the business to improve satisfaction.


• Disseminate information and liaise with other service management areas to drive service delivery.


• Gather business requirements and translate them to IT deliverables based on MTNN business plan.


• Negotiate and agree on SLAs with the business unit and liase with other supporting business units


• Drive the implementation of business requirements to support IT objectives and validate the adoption of IS service offerings.


• Facilitate meetings with various IT units to discuss and resolve escalations or identified customer issues.


• Maintain IT Service Catalogue, drive IT Service Improvement initiatives, collate and verify Service Level requirements and facilitate the monitoring and reporting of IT Service Levels achievements


• Initiate and maintain business engagement processes and customer engagement forums

Education:

• First degree in any related discipline 


• Foundation Certificate in ITIL4 – IT Service Management, Scrum Master, DevOps


• Practitioner in ITIL Service Level Management will be an added advantage


• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:


• Experience working in a medium organization and IT Service support function


• Experience in Business Relationship Management


• Experience in Customer, Agile and Project management 


• Experience dealing with Change Management issues


• Experience working with a range of Service providers