• Application Deadline:
• Position: KYC and Retention Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Abuja


• Job Field Customer Care 
  

JOB RESPONSIBILITIES

• Getting more transactions out of existing Agents.


• Engage churn Agents (Agents with zero transactions)


• Coordinate with the Sales Team and update them about the churn and win back them.


• Engage Newly Onboard Merchant/Agent for increasing their transactions


• Work with the Customer Success team to ensure rich customer experience and reduce churn.


• Ensure ongoing compliance with quality and industry regulatory requirements.

Requirements

• HND / B.Sc in relevant discipline.


• 1 - 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector


• The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player


• Candidate must be customer focused, and result oriented


• Ability to multitask, set priorities and manage time effectively.


• Working knowledge of KYC/Compliance/AML standards

Benefits

• Private Health Insurance


• Pension Plan


• Paid Time Off


• Work From Home


• Training & Development