Job Description
Job Brief
Ensure that staff members are present for the shift and that all operations are carried out safely, according to the approved processes/standard, and on time. Overseeing the daily activities and how employees perform during their shift.
Responsibilities
- Manage daily schedules, employee shifts, and time-off requests.
- Assign duties to employees and oversee their progress.
- Ensure that daily sales/production goals are met.
- Count cash at the end of the shift, reports sales, and manage bank deposits.
- Train and integrate new workers to the work processes.
- Provide guidance and feedback to employees when needed.
- Ensure industry rules and regulations are followed.
- Handle customer and employee complaints.
- Resolve conflicts between employees.
- Transfer products and other objects to and from the worksite on occasion.
- Assign tasks to staff members.
- Supervise staff to ensure that tasks are completed on time and according to food, health and safety standards.
- Order materials needed for service and production.
- Open or close the restaurant.
- Inform the next Shift Manager about pending tasks if schedules are run in shifts
- Report maintenance and training needs.
- Evaluate staff performance and provide training where necessary.