• Application Deadline: Wed, 31 May 2023 00:00:00 GMT
• Position: Lead Operations


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 4 years


• Location Abuja


• Job Field Administration / Secretarial 
  


• Salary Range ₦400,000 - ₦500,000/month
  

Qualification & Experience 

• Bachelor's degree in Business Administration, Industrial Management, or any related field is required. A Master's degree is a plus.


• A minimum of 4 years of work experience in operations management in the banking or financial services industry is required. Experience in digital banking, customer service, or back-office operations is desirable.


• Experienced in leading teams, managing performance, and coaching team members. Experience in supervising and developing operational processes and procedures is required.


• Good understanding of digital banking operations, including customer onboarding, account opening, payments, and fraud prevention. 


• Knowledge of operational risk management, regulatory compliance, and security protocols is also required.


• Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.


• Must be analytical, detail-oriented, and able to identify and resolve issues and discrepancies promptly. Must possess good problem-solving skills and be able to make informed decisions.


• Must possess strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.


• Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint. Knowledge of relevant banking software and applications is also required.


• Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.


• Familiarity with data analytic tools, and other relevant systems would be an added advantage.


• Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.