• Application Deadline: Wed, 31 May 2023 00:00:00 GMT
• Position: Airline Ticketing and Reservation Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field Aviation / Airline 
  

Job Objectives: Work with a variety of clients, from individual travellers to large corporations and organizations. Provide the best possible service while also ensuring that the company meets its financial goals.

Job Responsibilities:

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed


• Sell domestic and international tickets to both individual traveller and corporate organisations


• Bring in corporate clients and sell flights, hotels, visas, insurance and other travel services


• Communicating with customers to answer questions about tickets, pricing, or flight schedules


• Developing pricing strategies, balancing firm objectives, customer satisfaction and Generating strategies to help the organization, and maintaining now and future profitability continually.


• Meeting financial goals and supporting the executive directors and administration team in the improvement of the company.


• Guiding Customers to make payment for airline tickets, directly into the company’s account


• Entering customer information into a computer system to issue tickets or update records


• Processing electronic ticketing requests for customers over the phone


• Processing refunds for lost or damaged tickets or reservation errors


• Explaining applicable fees and taxes for each ticket


• Manage Sales with due regards to the set targets


• Ability to handle high volume of customer interaction while delivering exceptional service


• Assist in the resolution of all customer complaints


• Basic sales skills to close and convert booking opportunities


• Ensure tickets are booked or amended appropriately to avoid any liability being incurred by ACE Skyline


• Prepare and submit all reports in accordance with the required schedule


• Update professional skill to always ensure competence

EDUCATION AND EXPERIENCE

• Minimum of first degree/HND in Hospitality, Tourism or Valid GDS system certificate


• Relevant professional certifications.


• Minimum of 3 years work experience in relevant field


• A recognized IATA or Airline Advanced Course


• Experience of working in a fast-paced customer service environment


• Experienced in the use of Amadeus and one more GDS (SABRE or GALLILEO)