• Application Deadline:
• Position: Client Relationship Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

JOB DESCRIPTION

• Ensure at least 95% Retention on all assigned Active Businesses.


• Build and maintain positive relationships with clients by providing excellent customer service and support.


• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.


• Understand and effectively communicate the features, benefits, and value of our products and services.


• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.


• Ensure Morning and Evening Trip completion with Operations daily


• Ensure prompt resolutions to issues on all accounts assigned


• Prepare utility report and recollection of revenue for service rendered.


• Maintain accurate and up-to-date client records and activity reports.


• Support account growth by asking for more routes from existing clients;


• Handle the end-to-end process of fulfilling Charter requests.


• Visit clients once a month


• Proactively communicate potential challenges and appropriate resolutions.


• Collaborate with internal teams to resolve client issues and ensure client satisfaction.


• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

JOB EXPERIENCE

• Proven work experience as an Account Manager, Key Account Manager etc


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level


• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)


• Experience delivering client-focused solutions to customer needs


• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail


• Excellent listening, negotiation, and presentation abilities


• Strong verbal and written communication skills.

JOB BENEFITS

• Competitive Salaries and Sales incentive


• Health insurance


• Paid time off and holidays


• Opportunities for career growth and development