• Application Deadline: Mon, 10 Apr 2023 00:00:00 GMT
• Position: Client Care / Customer Care Executive


• Job Type Full Time


• Qualification NCE , OND


• Experience 1 - 2 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed


• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc


• Consistently meet and attain required Key Performance Indicators (KPIs)


• Answer customer phone calls and provide them with the information that they request


• Resolve customer complaints in a fair manner


• Elevate customer concerns to managers and supervisors as needed


• Become knowledgeable about our company’s services


• Provide exceptional customer support in every phone call.

Skills/ Requirements

• Candidates should possess an NCE / OND qualification with 1- 2 years work experience in similar role


• Excellent written and verbal communication skills


• Proficient with MS Office and the ability to navigate multiple platforms.


• Strong customer service skills with the ability to resolve patient concerns.


• Demonstrate soft skills to enhance patient experience


• Relevant work experience in the hospital will be an added advantage


• Certification in customer service profession is required


• Possess right work ethics of a client care personel