• Application Deadline:
• Position: I.T Help Desk & Desktop Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 5 years


• Location Delta


• Job Field ICT / Computer 
  

Objective

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

• Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support


• Escalate issues for resolution at appropriate levels


• Monitor and track incidents reported to the service desk to the point of resolution


• Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team


• Ensure IT service desk policies and procedures are enforced and adhered to


• Assist with management of the Incident / problem database


• Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements:

• B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)


• 27 years and below


• I.T Certification is an added advantage


• 1 - 5 years of work experience in a similar role.


• Must have completed NYSC.

Salary

• N85,000 net

Benefits:

• Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.