• Application Deadline: Thu, 20 Apr 2023 00:00:00 GMT
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Responsibilities

• This role is responsible for providing excellent customer service by handling information inquiries, passenger check-in, baggage check-in, and problem resolution for airlines


• First point of contact (POC) dealing with all customer requests and needs.


• Verify customer documentation and print tickets


• Provide current and accurate information to customers


• Provide assistance to customers


• Maintain positive customer relations at all times by using good judgment and the ability to multi-task


• Identify opportunities to improve customer experience and increase satisfaction


• Provide daily service reports including maintenance reports and daily usage figures.


• Work with customers/ company technical team to identify problems and advise on the solution


• Update customer database and other duties as may be assigned.

Requirements

• Interested candidates should possess a B.Sc Degree with 1-2 years experience.


• Time management


• Experience in service or hospitality-related environment


• Ability to create a relationship that builds trust


• Ability to multi-task and manage schedules and people:


• Keep up with ever-changing schedules, and coordinate proactively across departments to ensure pending tasks are being completed.


• Be able to do several tasks with constant interruptions.


• Problem-solving skills using exceptional judgment


• Excellent report writing skills;


• Good leadership and team building skills


• High level of integrity and confidentiality;


• Attention to details


• Strong oral and written communication skill


• Good interpersonal and communication skills – written and spoken


• Proficiency in the use of Ms Office Suite (Word, Excel and Power point)