• Application Deadline:
• Position: Customer Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Customer Relationship Officer Responsibilities:

• Building and maintaining profitable relationships with key customers.


• Overseeing the relationship with customers handled by your team.


• Resolving customer complaints quickly and efficiently.


• Keeping customers updated on the latest products in order to increase sales.


• Meeting with managers in the organization to plan strategically.


• Expanding the customer base by upselling and cross-selling.


• Understanding key customer individual needs and addressing these.


• Conducting business reviews using CRM programs.


• Knowing your competition and strategizing accordingly.

Customer Relationship Officer Requirements:

• A bachelor’s degree in Business Administration or a related field.


• A minimum of 1-year experience in Sales and Customer Service


• Excellent interpersonal and communication skills.


• Proficient in all Microsoft applications.


• Fintech product knowledge.


• A team player with leadership skills.


• Maintain a positive attitude focused on customer satisfaction.