• Application Deadline: Sun, 14 Apr 2024 00:00:00 GMT
• Position: Customer Relationship Executive


• Job Type Full Time


• Qualification OND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Job Description

• Welcomes patients and visitors by greeting patients and visitors, in person.


• Optimizes patients' satisfaction, consultant time, and treatment room utilization by scheduling appointments in person and facilitating reminder of scheduled appointments.


• Keeps patient appointments on schedule by notifying doctors of patient's arrival; reviewing service delivery compared to schedule; reminding Doctor of Service delays.


• Comforts patients by anticipating patients' anxieties; answering patients' questions.


• Maintaining the reception area.


• Ensures availability of treatment information by filing and retrieving patient records.


• Maintains patient accounts by obtaining, recording, and updating personal and financial information including HMOs enrolees to ascertain coverage of plans and agreed tariffs.


• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Ascertains approval codes and coverage of HMOs enrolees plans.


• Helps patients in distress by responding to emergencies.


• Protects patients' rights by maintaining confidentiality of personal and financial information.


• Maintains operations by following policies and procedures; reporting needed changes.


• Contributes to team effort by accomplishing related results as needed.


• You shall report to the HEAD of your unit and your work hour shall be obtainable in the health care services which is based on roaster.


• This will be made according to the work load in the unit.